1. Scope of Application
These General Terms and Conditions (GTC) apply to all city tours, tours and services offered and operated by SeeSaw Sight GmbH, hereinafter referred to as the "Provider".
2. Conclusion of contract
The contract for a city tour, tour and service is concluded when the customer makes a booking and the provider accepts it. A booking can be made in writing, by telephone, by e-mail or via the supplier's website. By making a booking, the customer agrees to these terms and conditions. In the case of group programmes, this applies to the entire group and the claims arising from the booking.
3. Services of the Provider
The Provider undertakes to carry out the booked city tour, tour and service in accordance with the services described in the booking. The provider reserves the right to change the route and the procedure at short notice for organisational reasons or due to unforeseeable events (e.g. weather conditions, road closures). The scope of the contractual services results from the tour operator's service description. Ancillary agreements require written confirmation by the organizer. The omission of individual parts of the service does not entitle the organiser to withhold the contract sum or to deduct it in part, provided that these are reasons for which the organiser is not responsible. If the organiser is responsible for the omission of individual services, he has the right to replace these services with other services of equal value. The organiser is obliged to inform the customer of this. If necessary, the organizer will offer the customer a free rebooking or a free cancellation.
4. Prices and Payment
All prices quoted are final prices in Euro (€), which include all taxes and fees including VAT. Payments can be made by credit card or PayPal when purchasing online. In the case of purchase on account, payment must be made by bank transfer in accordance with the payment term stated on the invoice, unless otherwise agreed.
5. Withdrawal and cancellation by the customer
The customer can cancel the city tour, tour or service sold by SeeSaw Sight GmbH at any time before the start of the city tour, tour or service with a guide accompanied by SeeSaw Sight GmbH free of charge up to 24 hours before the start of the tour, tour or service sold by SeeSaw Sight GmbH, if the customer is a group booked with a maximum of between 1 and 8 people. The receipt of the declaration of withdrawal for the guided tour by the provider in written form is decisive and this must also be confirmed by the provider. If the customer withdraws from the contract or does not attend an agreed date without first withdrawing from the contract, the provider can demand appropriate compensation. This is less than 24 hours (1 day) before the start of the event and in case of no-show of the customer 100% of the tour price.
The customer of a group booking with at least 8 people and more can cancel free of charge at any time up to 7 days before the start in writing. In case of later cancellation, the following cancellation fees will apply:
Up to 48 hours before the start: 50% of the price
Up to 24 hours before the start: 90% of the price
Less than 24 hours before the start: 100% of the price
Self-guided tours, also called self-guided, i.e. without a booked guide on the part of SeeSaw Sight GmbH, are valid for 6 months from the date of purchase and can be carried out by the customer at any time within this service period. A return and refund of the purchase price is not possible after completion of the purchase.
6. Withdrawal and cancellation by the Provider
The Provider may cancel the city tour, tour or service for important reasons (e.g. illness of the guide, unforeseeable events, force majeure). In this case, the customer will be informed immediately and the amount already paid will be refunded in full or an alternative date will be offered.
7. Liability
The Provider is not liable for damages incurred by the Customer during the city tour, tour or service, unless these are due to intentional or grossly negligent behavior of the Provider or its employees. The customer is responsible for his own personal safety and must follow the instructions of the guide.
8. Conduct of the customer
The customer undertakes to be respectful and attentive during the city tour, tour or service. Disruptions to the process, aggressive or harassing behaviour towards the guide or other participants can lead to exclusion from the tour without entitlement to a refund of the prize. In case of delay of the guests, the tour guide will wait a reasonable time at the agreed meeting point. If the participants do not show up, even after contact by the guide or SeeSaw Sight GmbH, the paid purchase price will be retained without deduction and will not be refunded. Making up for the missing time is only possible in consultation between the guest and the tour guide and, if necessary, against payment of a surcharge. In the event of premature termination of the services at the request of the customer, a refund, even partial refund, of the purchase price is excluded.
9. Data protection
The Provider undertakes to protect the Customer's data in accordance with the applicable data protection regulations. All personal data will be used exclusively for the processing of the booking and the implementation of the city tour, tour or service.
10. Final Provisions
Should individual provisions of these Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. Changes to these GTC must be made in writing. The German law of the Federal Republic of Germany applies exclusively. The place of jurisdiction is exclusively the registered office of SeeSaw Sight GmbH in Munich.
Extended general terms and conditions for the purchase and use of online tickets from SeeSaw Sight GmbH
1. Scope of application
For selected events, SeeSaw Sight GmbH offers the Print@home procedure for online tickets.
2. Conclusion of contract
The offer to conclude the contract on the part of the customer is made by correctly entering his address and correctly providing all necessary data for payment processing. SeeSaw Sight GmbH accepts the contract offer aimed at the provision of the event service by sending a confirmation notice to the customer by sending a confirmation notice to the customer. The sale of online tickets (admission tickets) for a concert, musical, theatre, sports or other leisure event such as city tours, museum tours, day trips, etc. does not constitute a distance contract within the meaning of Section 312 b (3) No. 6 of the German Civil Code. This means that the customer has no right of revocation and no right of return vis-à-vis SeeSaw Sight GmbH. Every order of online tickets is therefore binding and obliges you to pay for the ordered online tickets.
3. Prices and payment
The price offered for the online tickets is the final price including VAT. The total price of the order is due for payment immediately after the conclusion of the contract and after the confirmation notification by e-mail. If a payment is charged, SeeSaw Sight GmbH is entitled to immediate return of the ordered online tickets. The customer must compensate SeeSaw Sight GmbH and the provider for any damage that arises from the chargeback. If the online tickets are not returned within 7 days of the customer being notified of the chargeback of the payment, SeeSaw Sight GmbH is entitled, but not obliged, to withdraw from the contract and sell the online tickets elsewhere. Payment is possible by credit card and PayPal.
4. Special conditions for the use of the Print@Home procedure
The ordered ticket(s) in the Print@home procedure are transmitted directly to the customer by printing out the ticket sent electronically to the customer. The customer may only make one printed copy of the ticket ordered by him for the purpose of its intended use; moreover, he is not entitled to reproduce, duplicate or modify the printed ticket – in any form whatsoever. An unauthorised duplication or resale of Print@home ticket does not entitle the holder to attend the event. Each ticket has a unique ticket ID. In the event that copies of this Print@home ticket appear, the Provider reserves the right to deny access to the owners of the copies or the holder of the unauthorised Print@home ticket. Furthermore, SeeSaw Sight GmbH reserves the right to demand payment of the total value of the duplicated Print@home tickets as well as compensation for any damages (including financial losses and/or costs of legal defence or prosecution) from the ticket purchaser whose ticket has been reproduced without authorisation due to his fault. SeeSaw Sight GmbH is not responsible for any inconvenience and/or damage caused by unauthorized duplication or misuse of this Print@home ticket. The customer is solely responsible for preventing possible misuse. In the event of loss and/or misuse of the ticket, SeeSaw Sight GmbH bears no responsibility and does not provide any replacement. Resale to third parties is expressly not permitted for tickets purchased as part of the Print@home procedure. SeeSaw Sight GmbH does not guarantee that the operation of its website will be uninterrupted by interruptions or errors. SeeSaw Sight GmbH will endeavour to keep the operation of its website free of errors and interruptions as far as this is technically possible according to reasonable standards. SeeSaw Sight GmbH does not guarantee that the website is free of viruses or other disturbances and assumes no liability for this.
5. Right of withdrawal and return by the customer
The sale of online tickets for concerts, musicals, theatre, sports or other leisure events such as city tours, museum tours, day trips, etc. does not constitute a distance contract within the meaning of Section 312 b (3) No. 6 of the German Civil Code. These online tickets are therefore excluded from exchange and return. Each of these orders is therefore binding and obliges you to pay for the online tickets ordered. SeeSaw Sight GmbH reserves the right to withdraw from the contract in the event of obvious price errors as well as in the event of impossibility of the mediated service and in cases of force majeure. In the event of unavailability of the mediated service, SeeSaw Sight GmbH will inform the customer immediately of the unavailability and immediately refund the customer for the services already provided by him. A withdrawal of the customer from the contract as well as a resulting return of online tickets are only possible if the date is postponed to another date or if the event is cancelled. In the event of loss of online tickets, no refund is possible. In the event of a reversal, Print@home tickets do not have to be returned, but will be declared invalid. A refund of card money for Print@home tickets will only be made to the original purchaser.
6. Liability and warranty
The liability of SeeSaw Sight GmbH for damages for contractual, contract-like, tortious or other legal reasons is excluded; this does not apply if it is a matter of injury to life, limb or health, or if the injury is based on intentional or grossly negligent conduct on the part of SeeSaw Sight GmbH or its vicarious agents, or if it is a violation of an obligation that is essential for the achievement of the purpose of the contract. Furthermore, other liability claims provided for by law remain unaffected. If information about cancelled or changed event dates is available to SeeSaw Sight GmbH, customers will be informed accordingly immediately, provided that they have provided a valid e-mail address or telephone number when ordering. The customer is obliged to check the accuracy and completeness of the online tickets immediately after delivery of them (in particular event, date, time, price and number) and to notify SeeSaw Sight GmbH in writing of any complaints within 3 working days by e-mail. After this period, no objections can be raised against the online tickets submitted.
7. Data protection
All data entered by the customer (address data, credit card data, account information, etc.) as well as the IP address are automatically encrypted and treated confidentially during transmission to SeeSaw Sight GmbH. All data transmitted by the customer by telephone (address data, credit card data, account information, etc.) will also be treated confidentially. The data transmitted by the customer will not be passed on to third parties, unless the data is required for the fulfilment of the order by the contractual partners.
8. Final Provisions
Should individual provisions of these Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. Changes to these GTC must be made in writing. The German law of the Federal Republic of Germany applies exclusively. The place of jurisdiction is exclusively the registered office of SeeSaw Sight GmbH in Munich.
Last update: 28.04.2024